Your physical address is required. Please allow us have more time to handle your case, and please trust us that we will provide the perfect solution for you. We committed to provide good quality products to all our customers. M PDT (Monday to Friday). Without Return Authorization Number, we couldn’t identified your return. My goal is to make sure you are a happy customer and pleasant shopping with us. We are here to help with any questions or problems you may have. During the working hours 9:30 a. M PDT (Monday to Friday) , we will reply all your messages promptly. We are off on the weekend, messaged we got on the weekend will be replied on coming Monday.